Futian Central Retail District and VAT Refunds

COCO Park

ShoppingFutian: the Civic Centre, Ping An Tower and Huaqiangbei

FUTIAN CENTRAL RETAIL DISTRICT AND VAT REFUNDS (COCO PARK) · FUTIAN ZHONGXIN SHANGQUAN

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VERIFIED2026.09.23

Futian: the Civic Centre, Ping An Tower and Huaqiangbei · 22.536°N 114.049°E

Pay as you consumeClosure dayPassport needed

Not an attraction - an answer to a question. If you buy anything substantial in Shenzhen and you are a foreign national who has been in the mainland for fewer than 183 consecutive days, you can claim the VAT back on the way out, and Futian is the district built around doing it. The rules, from the six-department municipal announcement: at least 200 yuan at one shop on one day, goods unused, departure within 90 days of purchase, carried out with you, and you get 11 per cent back on 13 per cent-rated goods or 8 per cent on 9 per cent-rated ones, agency fee included.

Before you goThe mistake that costs people the refund is using what they bought. The rule is that the goods must be 'not yet put into use or consumed' when customs inspects them on the way out, so do not start using the camera in the hotel. Two more traps specific to Shenzhen. First, 'instant refund' is not a gift: the national tax administration's rules require you to sign an agreement and agree to a credit-card pre-authorisation at the shop, and if you do not leave through a designated port within the agreed period, or customs does not clear the goods, the advance is taken back off that card. Second, the port matters. The land crossings do have refund desks - Wenjindu, Futian, Shenzhen Bay and, since 31 July 2025, Luohu. At Wenjindu and Shenzhen Bay the announcement states in both Chinese and English that the desk is in the passenger inspection channels only and the coach lanes have none, so if you leave through either by cross-border bus you cannot claim there. Allow real time at the counter: nine to nine every day. Something wrong here? Tell us →

Hours · Tickets · Booking+ Add to trip

AdmissionPay as you consumeBy what you spend; the refund counters charge nothingSource ↗

HoursMalls set their own hours; port refund desks 09:00-21:00 dailySource ↗

ClosedRefund desks daily; holiday hours per each point's noticeSource ↗

IDPassport, at the shop and again at the customs desk on departureSource ↗

Landmark福田星河 COCO Park

AddressAround the junction of Fuhua 3rd Rd and Jintian Rd, Futian CBD (深圳市福田区福华三路与金田路交汇处一带，福田中心商圈)Source ↗Navigate ↗

EntranceShopping Park station on Metro Lines 1 and 3, or Convention and Exhibition Center station on Lines 1 and 4; the instant-refund desk at COCO Park is in the phase-two VIP room

Last verified 2026-09-23 Source: platforms and press

How to book

None; ask in-store for the refund application formSource ↗

Paying on site

This is retail, not ticketing. Pay however the shop takes it; foreign cards are widely accepted in these malls, and the tax authority has added Alipay and WeChat electronic refund payout channels.

Language

Futian district's tax office runs a foreign-language advisory team working the malls; the city's refund mini-program offers guidance in fourteen languages. The municipal refund notice itself is published in Chinese and English. Individual shops vary.

How to visit

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Did you know

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Answers you'll need here

How does the departure tax refund work, and where can I claim it?Depends · Spend ¥200 in one refund shop in a day and leave within 90 days: about 11% back, at the port or right in the store.